Emergency Care
If there is no one in the office to take your telephone call, the answering service will always pick up the physicians’ telephone calls. The answering service will then contact the physician on call in the case of an emergency. If you are calling our office after regular office hours and you consider your call a life-threatening situation, please direct your call to an Emergency Medical Response System such as 911.
Test Results
To ensure that we provide the best care, our physicians review all laboratory and x-ray results themselves. This includes blood work, urine tests, semen analysis, biopsy results, CT scans, ultrasounds, IVP and KUB results. Once the physician has reviewed the results, the patient is informed by phone, mail or office consultation. The process of obtaining and reviewing the test results may take as much as 10 days. If you have not heard from us after 10 days from the date of your test, please be sure to call our office unless you have an upcoming appointment.
Prescription Refills
You may request a refill using our patient portal or by office appointment. Please allow 72 hours to process refill requests via the portal.
Post Operative Visits
Usually our physicians want to see patients who have had surgery in the office. Our staff will contact you postoperatively to arrange these appointments. If you are not called within one week or if your physician asks you to call the office for an earlier appointment, please contact us 203.748.0330.
Billing and Insurance Questions
Our Billing Department may be contacted at 203.748.4095, during regular business hours.
Referrals
Although at Urology Associates of Connecticut we do everything possible to help facilitate your referrals, appropriate managed care referrals are the patient’s responsibility. We advise that you contact your primary care physician or your insurance carrier to assure that the proper referral is in place prior to your office visit.